Frequently Asked Questions

We offer free standard shipping on all orders over $150. For orders under $150, standard shipping is $10. Express shipping (2-3 business days) is available for $25, and next-day delivery is $40 within eligible areas.

Standard delivery takes 5-7 business days within the US, 7-10 business days for UK/EU. Express shipping takes 2-3 business days, and next-day delivery is available in select metropolitan areas. You will receive tracking information once your order ships.

Yes, we ship to over 100 countries worldwide. International shipping costs and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the customer. Please allow 10-21 business days for international deliveries.

Absolutely! Once your order ships, you will receive a tracking number via email. You can also track your order status by logging into your account and visiting the 'Order History' section. Real-time tracking updates are provided by our shipping partners.

All shipments are fully insured. If your package is lost or arrives damaged, please contact us within 48 hours with photos and your order number. We will arrange for a replacement or full refund immediately.

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Once we receive your return, refunds are processed within 5-7 business days to your original payment method.

Log into your account, go to 'Order History,' select the order you wish to return, and click 'Initiate Return.' Choose your items and reason for return. You will receive a prepaid return label via email within 24 hours. For US customers, returns are free of charge.

Yes, sale items can be returned within 30 days under our standard return policy. However, final sale items marked as 'Final Sale' at checkout cannot be returned or exchanged. Please review product descriptions carefully before purchasing.

We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for your desired size or color. This ensures you receive your new item as quickly as possible.

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your bank.

Orders can be modified or cancelled within 1 hour of placement. After this window, orders are processed immediately for fast shipping and cannot be changed. Please contact us at support@nowiht.com if you need assistance within the 1-hour window.

Yes! We offer complimentary luxury gift wrapping at checkout. Your items will be wrapped in our signature black tissue paper with a NOWIHT ribbon and includes a handwritten gift message card if requested.

Only one promo code can be applied per order. Promo codes cannot be combined with other offers or discounts. If you have multiple codes, we recommend using the one that provides the greatest discount for your purchase.

If an item is out of stock, you can join the waitlist by clicking 'Notify Me' on the product page. You will receive an email when the item is back in stock. Out of stock items typically restock within 2-4 weeks, but some limited editions may not return.

Yes, select new collection items are available for pre-order. Pre-order items are marked clearly on the product page with an estimated ship date. Your card will be charged at the time of order placement, and the item will ship on or before the stated date.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer Klarna and Afterpay for flexible installment payments on orders over $50.

Absolutely. We use industry-standard SSL encryption and PCI-DSS compliant payment processing. We do not store your full credit card information on our servers. All transactions are processed securely through trusted payment gateways.

Yes! We partner with Klarna and Afterpay to offer interest-free installment payments. You can split your purchase into 4 equal payments over 6 weeks with no hidden fees. Simply select Klarna or Afterpay at checkout to see if you qualify.

Yes, NOWIHT gift cards and store credit can be applied during checkout. Enter your gift card code in the payment section. Gift cards can be combined with other payment methods if your balance does not cover the full purchase amount.

Your payment method will be charged immediately when you place your order. For pre-orders, you are charged at the time of order placement, not when the item ships. If an order is cancelled, refunds are processed within 5-7 business days.

No, you can checkout as a guest. However, creating an account allows you to track orders, save items to your wishlist, store multiple shipping addresses, and access exclusive member benefits and early sale access.

Click 'Forgot Password' on the login page and enter your email address. You will receive a password reset link within a few minutes. If you do not see the email, please check your spam folder or contact support@nowiht.com for assistance.

Yes! In your account settings, you can save unlimited shipping addresses. This makes checkout faster and easier. You can set a default address and choose different addresses for specific orders during checkout.

Log into your account and click 'Profile Settings.' Here you can update your name, email, phone number, password, and shipping addresses. Changes are saved automatically and will apply to all future orders.

You can unsubscribe from marketing emails by clicking the 'Unsubscribe' link at the bottom of any promotional email. Alternatively, log into your account, go to 'Email Preferences,' and customize which emails you receive. You will still receive transactional emails about your orders.